Terms and Conditions – SpinPlay Online Casino Philippines

Welcome to SpinPlay. These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player") and SpinPlay ("the Platform", "we", "us", "our"), which operates the online gaming website located at spinplay.best. SpinPlay is a PAGCOR-licensed online gaming platform serving players in the Philippines.

By registering an account on SpinPlay, accessing any game, making a deposit, or claiming any bonus, you confirm that you have read these Terms in full, that you understand them, and that you accept them without reservation. If you do not agree to any part of these Terms, you must not use the SpinPlay platform.

These Terms apply to all products and services available on SpinPlay, including but not limited to: Tongits, Pusoy, Color Game, Jackpot Slots, Sports Betting, Football Betting, and Virtual Sports. Additional terms may apply to specific promotions or game formats and will be communicated at the point of participation.

To register and maintain an account on SpinPlay, you must meet all of the following eligibility requirements at the time of registration and throughout your continued use of the platform:

• You must be at least 18 years of age. SpinPlay strictly prohibits access by minors and will immediately suspend any account where there is evidence of underage registration. Any winnings generated on a minor's account will be forfeited.
• You must be a natural person (not a company, trust, or automated system). Corporate accounts are not permitted.
• You must not be subject to any court order, institutional policy, or voluntary agreement that restricts your participation in online gambling.
• You must not be a current employee, contractor, agent, or direct family member of a SpinPlay employee in a role that could create a conflict of interest with fair gameplay.
• You must be playing for your own account and using your own funds. Playing on behalf of another person is not permitted.
• You must provide accurate, truthful, and complete registration information. SpinPlay reserves the right to verify your identity at any time and may request government-issued identification documents.

Each player is permitted to hold one (1) SpinPlay account only. Creating multiple accounts — whether under the same or different personal details — is a violation of these Terms. SpinPlay uses automated and manual processes to detect duplicate accounts. Where multiple accounts are identified, all accounts may be suspended and any accumulated balances or bonus credits forfeited.

During registration, you must provide:

• Your full legal name as it appears on your government-issued ID
• A valid email address that you control
• A valid Philippine mobile number for OTP verification
• Your date of birth
• A secure password of your own choosing

You are responsible for maintaining the confidentiality of your login credentials. SpinPlay will never ask for your password via email, SMS, or support chat. Do not share your account details with anyone. SpinPlay accepts no liability for losses resulting from unauthorised access to your account caused by your failure to keep your login information secure.

If you suspect that your account has been accessed without your authorisation, contact SpinPlay support immediately at support@spinplay.best. We will investigate and take appropriate protective action.

SpinPlay reserves the right to refuse, suspend, or close any account at its discretion, including where there is reasonable suspicion of fraud, identity misrepresentation, or Terms violations. In cases of verified fraud, any balance in the account will be subject to investigation before release.

All transactions on SpinPlay are conducted in Philippine Pesos (₱, PHP). SpinPlay does not accept deposits in foreign currencies. The following payment methods are currently supported for deposits:

• E-wallets: GCash, Maya, GrabPay, Coins.ph
• Online banking: BDO, BPI, UnionBank (via InstaPay and PESONet)
• Debit/Credit cards: Visa, Mastercard (Philippine-issued cards)

The minimum deposit amount is ₱100 per transaction. There is no maximum deposit limit by default; however, SpinPlay may apply individual deposit limits as a responsible gaming measure at any time. Deposits made via GCash and Maya are typically reflected in your SpinPlay wallet within 60 seconds. Bank transfers via PESONet may take longer depending on the originating bank's processing schedule.

SpinPlay does not charge a fee for deposits. However, your bank or e-wallet provider may apply its own transaction fees, which are your responsibility. Deposits made from third-party accounts or accounts not in your own name are prohibited. SpinPlay may reverse such deposits and suspend the associated account.

SpinPlay processes withdrawal requests to the same payment method used for the most recent qualifying deposit, in line with anti-money laundering best practices. Withdrawals to a different payment method may be considered on a case-by-case basis, subject to additional identity verification.

Before processing any withdrawal, SpinPlay may request identity verification documents in line with KYC (Know Your Customer) regulations. This is a standard compliance requirement and is not indicative of any wrongdoing. Providing accurate verification documents promptly will ensure your withdrawal is processed without delay.

SpinPlay does not charge withdrawal fees. Processing times shown above are SpinPlay's standard processing windows — your payment provider may have additional clearance times that are outside SpinPlay's control.

For jackpot wins above ₱500,000, SpinPlay's compliance team will conduct an enhanced verification review before releasing funds. This process typically completes within 24 hours of receiving all required documents.

SpinPlay offers various bonuses and promotions to new and existing players. These are subject to the following general terms, as well as any specific terms published alongside each promotion:

• Welcome Bonus: New players may receive a welcome bonus upon registration and/or first deposit. The specific bonus amount, qualifying deposit requirement, and wagering requirement will be stated in the promotion details.
• Wagering Requirements: All bonus funds are subject to a wagering requirement before they can be withdrawn as real money. The standard wagering requirement on SpinPlay is 20x the bonus amount unless otherwise stated. For example, a ₱500 bonus must be wagered a total of ₱10,000 across eligible games before withdrawal is available.
• Eligible Games: Not all games contribute equally to wagering requirements. Slots and Color Game typically contribute 100%; card games (Tongits, Pusoy) and sports betting may contribute a lower percentage. The contribution rate for each game category will be clearly stated in the bonus terms.
• Bonus Expiry: Bonus funds and associated free spins must be used within 7 days of being credited, unless a different validity period is stated. Expired bonuses will be removed from your account automatically.
• One Bonus at a Time: Only one active bonus can be held in your SpinPlay account at any time. Claiming a new bonus while one is active will result in the forfeiture of the earlier bonus's remaining requirements.
• Abuse Prevention: SpinPlay monitors bonus usage for patterns consistent with bonus abuse, including but not limited to: placing bets to artificially fulfil wagering requirements while minimising actual exposure, coordinated bonus claiming, and the use of multiple accounts. SpinPlay reserves the right to void bonuses and withhold associated winnings where abuse is identified.

SpinPlay offers a range of games governed by the rules described within each game interface. By participating in any game, you accept that specific game's rules as an extension of these Terms. Key platform-wide gameplay rules include the following:

• Game Results are Final: Once a bet is placed and a game round concludes, the result is final and cannot be reversed unless there has been a documented technical malfunction that SpinPlay can verify from server records.
• Technical Malfunctions: In the event of a server error, disconnection, or game malfunction that affects the integrity of a round, SpinPlay will void the affected bets and return stakes to the players' wallets. SpinPlay is not liable for any winnings that would have resulted from a round affected by technical error.
• Minimum and Maximum Bets: Each game has published minimum and maximum bet limits. These are displayed within the game interface. SpinPlay reserves the right to adjust these limits at any time.
• Random Number Generation: All game outcomes are generated by a certified and independently audited Random Number Generator (RNG). Game results are not influenced by previous outcomes, bet sizes, player history, or any external factor. Each spin, hand, or round is an independent event.
• Simultaneous Play: You may participate in multiple games simultaneously on SpinPlay. However, each game session and any bets placed within it are governed independently. SpinPlay is not responsible for errors made while managing multiple concurrent game sessions.

SpinPlay is committed to promoting responsible gaming among its players. We understand that gambling can become harmful for some individuals, and we take our duty of care seriously. SpinPlay provides the following responsible gaming tools, all of which are available free of charge from your account settings:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit. Once set, limits take effect immediately and can only be increased after a 7-day cooling-off period.
• Session Time Limits: Set a maximum session duration. When your limit is reached, SpinPlay will notify you and log you out automatically if you choose not to stop.
• Reality Check Alerts: Receive automatic on-screen reminders of how long you have been playing and how much you have spent during your session.
• Cool-Off Period: Temporarily suspend your SpinPlay account for 24 hours, 48 hours, 7 days, or 30 days. During a cool-off, you cannot log in or place bets. This option takes effect immediately.
• Self-Exclusion: Permanently or indefinitely exclude yourself from SpinPlay. This can be done from your account settings or by contacting support. Self-exclusion is irreversible for the chosen period and takes effect within 24 hours of the request being confirmed.

If you are concerned about your gambling habits or those of someone you know, please use these tools and seek professional help. SpinPlay fully supports PAGCOR's responsible gaming framework and encourages players to play within their means at all times.

The following actions are strictly prohibited on the SpinPlay platform. Violation of any of these rules may result in immediate account suspension, forfeiture of all balances and bonuses, and reporting to relevant authorities where required by law:

• Creating or using more than one SpinPlay account
• Providing false identity information at registration or during KYC verification
• Using another person's account, payment method, or identity
• Exploiting software bugs, game errors, or technical vulnerabilities
• Using automated software, bots, scripts, or AI tools to play or interact with SpinPlay games
• Colluding with other players to gain an unfair advantage in multiplayer games
• Engaging in chip dumping, match fixing, or any form of game manipulation
• Using SpinPlay for money laundering or any activity that violates Philippine anti-money laundering laws
• Making chargebacks or disputing legitimate transactions with your payment provider
• Threatening, abusing, or harassing SpinPlay staff, agents, or other players

SpinPlay employs dedicated fraud and integrity monitoring systems that operate continuously. If prohibited conduct is detected, SpinPlay reserves the right to take immediate action without prior notice, including the suspension of all associated accounts and the retention of any balance pending investigation.

SpinPlay collects, stores, and processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). By registering on SpinPlay, you consent to the collection and use of your personal data as described in our Privacy Policy.

SpinPlay collects only the data necessary to operate the platform, verify your identity, process transactions, provide customer support, and comply with legal obligations. Your data is stored securely using 256-bit SSL encryption and is not sold to third parties.

You have the right to access, correct, and request deletion of your personal data at any time, subject to legal retention requirements. To exercise these rights, contact our Data Privacy Officer at support@spinplay.best. For full details of how SpinPlay handles your data, please review our Privacy Policy.

SpinPlay provides the platform on an "as is" basis and makes no warranty — express or implied — regarding uninterrupted service, error-free operation, or the fitness of the platform for any particular purpose beyond online gaming entertainment.

To the fullest extent permitted by Philippine law, SpinPlay's total liability to any individual player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 12 months preceding the event giving rise to the claim.

SpinPlay shall not be liable for:

• Any loss of winnings arising from technical malfunction, where bets have been voided and stakes returned
• Indirect, consequential, or economic losses of any kind
• Losses arising from a player's failure to keep their login credentials secure
• Delays or failures caused by events outside SpinPlay's reasonable control (including but not limited to network outages, natural disasters, or regulatory action)

Nothing in these Terms limits SpinPlay's liability for fraud, wilful misconduct, or any liability that cannot be excluded under applicable Philippine law.

SpinPlay reserves the right to update, modify, or replace any part of these Terms and Conditions at any time. Changes will be effective from the date they are published on the SpinPlay website. Where changes are material — meaning they significantly affect your rights or obligations — SpinPlay will provide at least 14 days' advance notice via email to the address registered on your account, and a prominent notice will be displayed on the platform.

Your continued use of SpinPlay after changes take effect constitutes your acceptance of the revised Terms. If you do not agree with any updated Terms, you must stop using the platform and may request account closure by contacting support.

The "Last Updated" date at the top of this page reflects when the Terms were most recently changed. We recommend reviewing this page periodically to stay informed of your rights and obligations on SpinPlay.

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising in connection with your use of SpinPlay that cannot be resolved through our internal dispute resolution process shall be subject to the exclusive jurisdiction of the courts of the Philippines.

Before initiating any legal proceedings, SpinPlay encourages players to contact our support team to attempt resolution. SpinPlay is committed to handling disputes fairly, transparently, and in a timely manner. Most player disputes are resolved within 5 business days through our internal process.

For disputes related to SpinPlay's regulatory compliance, you may also lodge a complaint with PAGCOR, the Philippine gaming regulator, whose contact details are available on the official PAGCOR website.

If you have any questions about these Terms and Conditions, or if you need to raise a concern related to your SpinPlay account, gameplay, or a transaction, our support team is available 24/7.